In this post, I will focus on the remote call channel (also referred to as remote engagement, video call, or video conferencing), in particular and describe how to successfully use the channel.

The ideal-typical course of the Customer Journey with phases 1 to 5 not always realistic. Also consider alternative paths that your HPCs follow.

Get to know your customers better by developing customer journey maps for different personas to improve customer engagement.

Do you know which data from Veeva CRM helps you improve customer engagement? In my latest blog post, I will tell you more about the relevant data and channels.

Develop your contacts along the customer journey into sustainable customers. In our article, we tell you what to look out for in the life sciences environment.

Correct data collection & processing is not the favorite topic of many, but immensely important! Without data no information & therefore no reliable statements.

There are many challenges when implementing a CRM system, such as Veeva CRM. Use my best practices from over 10 years of Veeva Training for your project.

Learn here, what you as a life sciences companies should know about your customers to inspire them to further engagement, and how to come to that knowledge.

There are several factors for influencing a customer to become an engaged customer. These include - amongst others - trust, understanding and relevant content. Learn more.

Everyone is talking about customer engagement. But what exactly is it, why is it important and how do I optimize customer engagement as a pharma company?