In this experience report, our colleague Marcos talks about his job as a Senior Consultant Customer Engagement at Lizardis.

In this article, I will review the so-called Rep Triggered Emails channel. I will outline what approaches exist for this channel in the pharma industry, what tools are used and what data can be obtained in this way.

In this post, I will focus on the remote call channel (also referred to as remote engagement, video call, or video conferencing), in particular and describe how to successfully use the channel.

The ideal-typical course of the Customer Journey with phases 1 to 5 not always realistic. Also consider alternative paths that your HPCs follow.

Get to know your customers better by developing customer journey maps for different personas to improve customer engagement.

Do you know which data from Veeva CRM helps you improve customer engagement? In my latest blog post, I will tell you more about the relevant data and channels.

Develop your contacts along the customer journey into sustainable customers. In our article, we tell you what to look out for in the life sciences environment.

Correct data collection & processing is not the favorite topic of many, but immensely important! Without data no information & therefore no reliable statements.

There are many challenges when implementing a CRM system, such as Veeva CRM. Use my best practices from over 10 years of Veeva Training for your project.

Learn here, what you as a life sciences companies should know about your customers to inspire them to further engagement, and how to come to that knowledge.